This Course has been cancelled. Please contact the Office for more information.
This course explores the role of the manager in the clinical trials environment and defines the skills and competencies required. It provides the opportunity to review and identify individual strengths, develop areas for improvement and provides an understanding
of the role of the manager as mentor and motivator in order to create a high performance team. It will relate effective time management to the achievement of key business objectives, tasks and timelines. It discusses being assertive whilst having the ability
to negotiate and their role in reducing the risk of conflict in the workplace, and other strategies for dealing with difficult people and situations. The course involves trainer input, exercises, problem solving and discussion to create an interactive and
stimulating learning experience.
• Define the role of a manager/Leader and appreciate various leadership and management styles
• Summarise the major aspects of managing line teams, project teams and individuals
• Analyse your own individual management style and identify the tools and techniques for managing individual performance
• Analyse your own communication style and identify ways for making it more effective
• Outline and apply a process for effective delegation
• Identify the contribution a manager can make to creating a high performing team
• Interpret difficult behaviours and possible causes
• Explain motivators and payoffs people achieve from their behaviour
• Recognise behaviours under stress
• Use techniques for dealing with situations
• Use effective and assertive communication
• Negotiate a win-win situation
• Prevent and deal with conflict
• Effective project team
• The role of a manager
• Leadership and management styles
• Managing line teams, project teams and individuals
• Effective communication and motivational methods
• Mentoring and coaching styles
• Process of effective delegation
• Handling difficult team members
• Managing and measuring performance
• Performance appraisals
• Effective staff and project meetings
• Performance rewards
• Review common time robbers
• Fundamentals of effective time management
• Systems for work prioritisation
• Developing a personal action plan
• Telephones, emails and interruptions
• Working with others
• Delegation
• Advantages of global time management
• Other cultures' attitudes to time